NHIA CEO's 3-Pillar Module, a game changer .Dery

The Head of Corporate Communication at the National Health Insurance Authority (NHIA), Faustina Dery, has credited the ongoing transformation of the National Health Insurance Scheme (NHIS) to reforms introduced by the Authority’s Chief Executive Officer, Dr. Victor Bampoe.

According to her, the NHIS is experiencing notable improvements in operations, service delivery and public confidence due to the CEO’s structured reform agenda, which she described as a “three-pillar model” driving the Scheme’s progress.

She made the remarks during an appearance on the political talk show “Wonsom”, hosted by Sir John on Akoma 87.9 FM in Kumasi.

Madam Dery explained that Dr. Bampoe’s leadership approach is anchored on three key pillars designed to improve efficiency and restore trust in the national health insurance system.

She identified the pillars as improved internal controls and staff welfare, restoration of public confidence, and the elimination of illegal charges while strengthening transparency and accountability across the system.

According to her, these reforms are aimed at ensuring that the NHIS operates more efficiently while improving service delivery to members and strengthening relationships with healthcare providers.

Madam Dery noted that under the current reforms, the NHIA has intensified efforts to improve claims processing and ensure timely payments to service providers.

She explained that the NHIS operates on a three-way partnership involving service providers, the NHIA and scheme members, and emphasized the importance of maintaining balance among all stakeholders.

“We are always on the field ensuring the scheme is meeting the expectations of its members. The NHIS is a three-legged partnership involving the service providers, NHIA and members on the Scheme,” she said.

She added that the Authority’s goal is to ensure quality healthcare delivery for members while guaranteeing prompt reimbursement to service providers, which she said is critical to sustaining confidence in the system.

As part of the reform agenda, the NHIA has also intensified efforts to expand its membership base and restore public trust in the National Health Insurance Scheme.

Madam Dery emphasized that rebuilding confidence in the scheme is essential for achieving universal health coverage and improving access to healthcare services across the country.

She noted that the Authority is actively engaging communities and stakeholders to ensure that more Ghanaians enroll in and benefit from the scheme.

Responding to concerns about the quality of medicines covered under the scheme, Madam Dery rejected claims that drugs listed under the NHIS are inferior.

She stressed that all medicines approved for use under the scheme undergo strict evaluation and quality assurance processes by relevant state regulatory bodies before being included.

“It is never true that drugs on NHIA lists are inferior. All drugs go through thorough standard checks by mandated state agencies before they are approved on the Scheme,” she stated.

Madam Dery reaffirmed the NHIA’s commitment to strengthening Ghana’s healthcare delivery system through continuous reforms, improved accountability and better service coordination among stakeholders.

She said the Authority remains focused on ensuring that the National Health Insurance Scheme contributes meaningfully to the country’s broader health sector goals, particularly in expanding access to affordable and quality healthcare for all citizens.