DVLA extends service hours nationwide from May 4 to improve access

The Driver and Vehicle Licensing Authority (DVLA) has announced the introduction of extended service hours across selected offices nationwide, in a move aimed at improving service delivery and expanding public access. The new arrangement is set to take effect from Monday, May 4, 2026.

The announcement comes as part of ongoing reforms within the public sector to enhance efficiency and make government services more accessible to citizens. Many Ghanaians have long faced challenges such as long queues and limited service windows, prompting calls for more flexible operational hours.

According to the Authority, the initiative forms part of broader efforts to modernise operations and respond to increasing public demand for more flexible service hours. The DVLA has in recent years introduced digital systems and process improvements, and the extended hours are expected to complement these upgrades.

It also aligns with the Government’s wider 24-hour economy agenda, which seeks to boost productivity, enhance accessibility, and provide greater convenience for citizens. This policy direction aims to ensure that essential services are available beyond traditional working hours, supporting both businesses and individuals with varying schedules.

Under the new system, fifteen DVLA offices will operate extended hours, running daily services until 10:00 pm through a structured two-shift arrangement. This shift system is expected to ensure continuous service delivery while maintaining staff efficiency and operational effectiveness.

The selected locations include Nahrhman (near Haatso), Weija, Tema, Bolgatanga, Wa, Tamale, Takoradi, Cape Coast, Koforidua, Sunyani, Ho, Techiman, Kumasi, Winneba, and Tarkwa. These centres represent key urban and regional hubs, ensuring broader geographical coverage and accessibility. The selection also reflects areas with high demand for DVLA services such as licensing, vehicle registration, and roadworthiness certification.

Officials indicate that the extended hours are expected to ease congestion at DVLA offices, reduce waiting times, and provide more flexibility for working individuals who may find it difficult to access services during traditional working hours. This is particularly beneficial for people in formal employment who are unable to visit DVLA offices during standard daytime hours.

The move is also designed to minimise the activities of intermediaries, often referred to as “middlemen”, by encouraging citizens to access services directly from the Authority. Reducing reliance on such intermediaries is expected to improve transparency, reduce costs for applicants, and limit opportunities for fraudulent practices.

However, the DVLA has clarified that all payments made after 5:00 pm will be restricted to electronic payment methods. This includes mobile money, debit/credit cards, and other digital payment platforms approved by the Authority.

This measure is intended to enhance transparency, improve efficiency, and ensure secure transactions during the extended operational hours. It also aligns with Ghana’s broader push toward a cash-lite economy and digital financial systems.

The Authority has urged the public to take full advantage of the new system while adhering to the updated payment procedures. Citizens are encouraged to plan their visits accordingly and familiarise themselves with the available digital payment options.

It further appealed for patience and cooperation as it continues to implement reforms aimed at fully operationalising a 24-hour service framework across its offices. The DVLA notes that while the rollout begins with selected centres, there are plans to expand the initiative nationwide over time.

"DVLA appeals to the public for cooperation as it works diligently to fully operationalize a 24-hour service framework across these offices," the statement concluded.