70% of ECG consumers reported improvement in power supply in 2025 – CUTS Int’l

A study conducted by CUTS International has found that 70 per cent of Electricity Company of Ghana (ECG) consumers surveyed reported an improvement in electricity supply in 2025, despite persistent concerns about unannounced power interruptions and other service delivery challenges.

The findings indicate that while a majority of respondents experienced some improvement in power supply, concerns remain about the reliability and quality of electricity distribution across the country.

Speaking on the Citi Breakfast Show on Tuesday, November 10, 2026, the West Africa Director of CUTS International, Appiah Kusi Adomako, said 58 per cent of respondents expressed satisfaction with ECG’s overall performance.

However, he noted that 25 per cent of those surveyed rated the company’s performance below average, pointing to continued dissatisfaction among a section of electricity consumers.

Providing further details of the study, Mr Adomako said 14 per cent of respondents reported that electricity supply had worsened over the period.

He also identified unannounced power interruptions as one of the most significant concerns raised by consumers, with 76 per cent of respondents citing the issue.

“In a study we conducted in 2025, with regard to ECG, 70 percent of consumers talked about improvement of power supply over the past year and 14 percent said that things have gone worst.

“76 percent said one of their worry was unannounced power interruptions. 58 percent said they were satisfied with the ECG and 25 percent said that ECG is below average.

“The issue of low current is one of the things consumers talk about, especially during the peak hours. They also complain that reaching out to ECG during major problems is an issue.”

Mr Adomako further said some consumers complained about low current, particularly during peak-demand periods.

He added that difficulties in reaching ECG when major electricity supply problems occur were another concern highlighted by respondents.

The findings point to the need for improvements not only in the consistency of electricity supply but also in voltage quality, communication with consumers and the company's responsiveness to service-related complaints.